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Employment Opportunity
Volunteer Opportunity
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Employment Status: 24 - 36 hours per week
Position Available: Immediately

Position Summary:
The Coordinator of Volunteers is an integral member of the Thrift Store Team and works closely with the Store Operations Manager and Store Supervisors to ensure Thrift Store volunteers meet the overall mandate of the Thrift Store and Crossroads Hospice Society. Specifically, the Coordinator of Volunteers is responsible for the overall management of the Crossroads Hospice Thrift Store's plan to recruit, select, train, assign, schedule and support volunteers working closely and in conjunction within the management team and the needs of the Society which are guided by our mission and values statement, and our strategic plan.

The Coordinator of Volunteers is responsible for supporting clients and volunteers. The Coordinator of Volunteers must be familiar with all aspects of the operations including receiving and Thrift Store Supervisor roles in order to effectively be able to cover all positions in their absence.

Reports To: Executive Director

Duties and Responsibilities:

Volunteer Recruitment

  • Determine the optimum numbers of volunteers required to adequately staff all positions required in the day to day operations of the store
  • Introduce recruitment activities as needed
  • Contact local schools and attend local recruitment job fairs as required
Volunteer Selection, Training, Scheduling and Support

  • Ensure procedures are adhered in accordance to established policies and guidelines, and to adequately screen applicants prior to training and placement within the store
  • Make recommendations to the Executive Director to ensure training manuals, onboarding and training systems are up-to-date and meet established standards
  • Adhere to procedures that are in place to onboard, engage newly trained applicants in positions suited to their skill and knowledge levels.

Develop activities to train, support and further educate volunteers, including, but not limited to:

  • Customer Service that exceeds customer expectations
  • Cash handling
  • Sorting donated items upon receipt
  • Pricing competitive with industry standards
  • Quality Control exceeds customer expectations
  • Other positions within the store as per volunteer interest
  • Development and management of Team Leaders
  • Specific training for specific store events, tasks, projects
In conjunction with the Thrift Store staffing Team, identify volunteers with specialized skill sets to train for specific positions:
  • Volunteer staffing for special projects
  • Merchandising and promotional displays
  • Administrative work
  • Special events
  • One-time projects
  • Coordinate changeovers
  • Other duties as assigned

Including, but not limited to:

  • Weekly scheduling and posting of shifts ensuring that the daily operations of the store are fully staffed with volunteers as well as responding to cancellations
  • Scheduling of volunteers for special tasks and projects, seasonal change overs and sales events
  • Coordinate daily opening and closing routines, cash control and banking procedures
  • Developing teams for special projects or on-going projects

  • Establish, train and maintain protocols that ensure volunteer safety in the store
  • Develop and lead a Care Team for the mutual care and support of volunteers
  • Yearly review of volunteer performance and satisfaction in their position
  • On-going training and education as necessary
Administration & Store Operations

In conjunction with Store Operations Manager and Store Supervisors:

  • Develop and manage systems to capture and report volunteer activity for internal and external purposes
  • Provide timely reports to the Executive Director on volunteer activity as required
  • Maintaining volunteer records including an up-to-date computerized data base with all relevant information concerning volunteers
  • Ensure that all volunteer hours are accurately reported and collected for the Store operations and for the Societies purposes
  • Carry out an annual review of training manuals to ensure they are still relevant to the needs of the store and volunteers
  • Identify, review, recommend and develop new systems as needed
  • Provide input into the store's annual budget
  • Maintain an inviting store presence that is clean, safe, customer friendly and visually appealing
  • Provide support to and work in conjunction with the Store Operations Manager and Store Supervisors to achieve goals
  • Manage the Thrift Store operations in the absence of the Store Operations Manager and Thrift Store Supervisors
  • Keep confidential information of personal and private nature that employee may be privy too
Skills and Abilities

The Coordinator of Volunteers must possess excellent interpersonal skills and professional training in volunteer management. Important skills and abilities required include:

  • Ability to work as a team member with various personalities and skill levels
  • Excellent writing and verbal English communication skills
  • Excellent training and listening skills
  • Efficient in time management and organization skills
  • Prior experience in Thrift Stores is an asset
  • Prior knowledge of Hospice is an asset
  • Proficient in all Microsoft office programs
  • Knowledge of social media programs
  • Retail or business experience is an asset
  • Ability to respond to an ever-changing environment and needs
  • Flexibility with regards to hours and days
  • Must be able to stand for long periods of time
  • Ability to lift 25 pounds
  • Share after hours emergency on-call responsibilities with the store operations manager
Other Requirements:

  • Successful completion of a Criminal record check
  • Valid BC Driver's license and reliable transportation
To Apply:

Please send cover letter with salary expectations and resume to No phone calls please. Thank you to all who apply and please note that only those who are short-listed will be contacted.

This position will remain posted until filled.


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Crossroads Hospice Society
Suite 209
2773 Barnet Hwy
Coquitlam, BC V3B 1C2

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Crossroads Inlet Centre Hospice Residence
4th Floor
101 Noons Creek Drive
Port Moody, BC V3H 5J1
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Crossroads Support Centre & Society Head Office
Suite 209
2773 Barnet Hwy
Coquitlam, BC V3B 1C2
map and direction
Tel: 604-945-0606

2780 Barnet Hwy
Coquitlam, BC V3B 1B9
Tel: 604-949-0459
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Charity Number: 894850635 RR0001